Free lifetime cleaning and fitting: seven things to ask for at every visit

Most people think the relationship with an optical store ends when they collect their glasses. At Vision Express, a good part of the value comes after. Every pair includes free lifetime ultrasonic cleaning and free lifetime custom fitting and adjustment, plus a 1-year warranty. Here is a checklist you can use to check those promises for yourself, and to get the most from them.

1. Come back for an ultrasonic clean

Daily wiping removes surface dust but not the film of sunscreen, skin oil and humidity that builds up around the lens edges and nose pads. Ultrasonic cleaning uses high-frequency vibration in a cleaning bath to lift that residue. In Philippine heat and humidity, it is worth doing regularly. Ask the store how often they suggest for your climate and routine. It is free for the life of your glasses.

2. Ask for a fit check

Frames shift. Temples loosen, nose pads flatten and the frame sits a little crooked after a few months of taking glasses on and off. A frame that sits wrong can make a good lens feel wrong. Custom fitting and adjustment is free for life, so there is no reason to live with glasses that slip or pinch.

3. Check the pupil position

Your optician aligns the centre of each lens with your pupils. If the frame tilts or sits low, that alignment drifts. It matters most for progressives and for strong prescriptions. If your lens feels off at the edges, ask the team to check the fit before blaming the prescription.

4. Know your warranty

Your glasses carry a 1-year warranty. Ask the team what it covers and what it does not, and keep your receipt. We say this plainly because warranties differ between stores. Having the details in writing, or saved on your phone, makes any later conversation easier.

5. Ask about your prescription date

The store keeps a record of your exam. Ask when your last Vision7 exam was. Many adults need an exam every one to two years, and children more often. If your glasses feel worse than they did, an old prescription is a more common cause than a faulty lens.

6. Bring your old pair

If you are upgrading, bring the older glasses too. The team can compare, clean and adjust them as a backup. A second pair is useful when one is in repair, and the store offers 50% off a second pair or Buy 1 Get 1 on many lens lines, depending on the line. Confirm the current offer in store.

7. Ask about the next step

If you wear single vision and are past 40, ask whether your near vision is changing. If your child's grade has climbed, ask about myopia control, which is a clinical decision made with the optometrist. A fitting visit is a good moment to raise questions you have been putting off.

Why we frame this as a checklist

Trust is built from things you can check, not from slogans. We would rather you walk in knowing what to ask than take our word for it. Here is what you can verify at a Vision Express store:

• Your exam is done by a licensed optometrist.
• The exam covers seven steps, from case history to diagnosis and management.
• Your lenses are matched to your exam results rather than picked from a shelf.
• Your glasses come with a 1-year warranty.
• Ultrasonic cleaning and custom fitting are free for life.
• A 100% satisfaction guarantee applies. Ask the team for the terms.

We are expanding toward 60 stores nationwide. If the store near you is not yet open, ask the nearest team where free servicing is available.

What good service looks like

A good visit is short and unhurried. The team asks what is bothering you, adjusts the frame, cleans the lenses and shows you the result in a mirror. They do not push an upgrade if your lenses are fine. If something is wrong with the prescription, they tell you and offer a re-check. You should leave knowing what was done.

Book your Vision7 eye test

Book a Vision7 eye test at your nearest Vision Express store. The seven-step exam makes sure the glasses you keep servicing are still the right prescription. Then ask for Opulens Ultra 1.60 at the counter if humidity, sweat and smudges are your daily problem. It is in stock and ready in 20 minutes. Bring your current pair for a free cleaning and fit check on the same visit.