Shopping for eyewear and eye care necessities at visionexpress.ph is made easy and hassle-free!

On the product page of your desired pair of eyeglasses, click on the "Select Lenses" button.

Please choose your first power and click ADD TO CART, then click your second power and click ADD TO CART.

Vision Express is the Home to various global luxury eyewear labels like Ray-Ban, Prada, Armani, Bvlgari, and so on.

Only our Customer Service officers are authorized to edit an order.

We would like to hear from you! Please email us at hello@visionexpress.ph and provide the ff. information:

Our top priority is to provide our customers with the most convenient online shopping experience with a variety of payment options: Cash on delivery, debit cards, credit cards, Gcash, etc.

If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to call our Customer Service team at +63 917 833 1378 and let the representative know the details of your package.

Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

Products valid for returns, refunds, or exchanges are only those received with defect or damage.

Products that are defective, damaged, or expired can be refunded, returned, or exchanged within 30 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.

Eyewear and accessories must be unused and in their original purchase condition – complete with packaging and tags attached. Contact lenses must have the original packaging and, box unopened and sealed.

If you received a damaged or defective item, please email us at hello@visionexpress.ph with a photo of the item and your delivery receipt so our team can help you out.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

You can return your online order within 30 days of receiving your order. Please follow the following steps:

1. Provide our Customer Service team your order details and reason for returns.
2. Schedule your return through a courier or proceed to the nearest post office to post back your returns.
3. Take note of the tracking number stated on the shipping label provided by the postal service as reference.

Your refund will be processed as soon as the product you have returned is inspected by our Quality Assurance Team and is confirmed that it fits within our returns policy. This quality check can take up to 10 business days, though generally less.

Once the return has been approved by the Quality Assurance Team, it would take 10-20 days for the refund to be made to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. Generally, there will be a longer processing time for refunds if you made payment via Cash on Delivery.

If you made payments via Cash on Delivery, a secured refund form will be sent to you by our customer service agents where bank details are needed. It is important to ensure full and accurate bank account details (exact account name, bank name, and account number) will be provided to avoid any unnecessary delays due to incorrect information. If you do not have a bank account, we will not be able to process a direct refund. You will receive a voucher of the refund value for your next online purchase instead, terms and conditions apply.

For further information and especially if you do not receive your refund within 30 business days, please feel free to call our on customer service team at +63 917 841 4644 and let the advisor know the details of your order and about your open question.

Before we can start processing your refund/replacement, we need to make sure that your returned products meet our return conditions.

We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). We may refund shipping costs only for some return cases, example – Vision Express delivered the wrong item, item damage due to production process.

100% satisfaction guaranteed. That's our promise. If the item is not damaged but you're not completely happy within the first 30 days, just let us know. We'll do whatever it takes to make it right. We can replace it with an item with the same or higher price (additional cost may incur for the shipping fee and if the item chosen is at a higher price).

At Vision Express, we do our best to ensure that your optical essentials are delivered promptly.

Your vision and your business is important to us. With our partner third-party services, and expert back-end professional staff, we can provide you not only with high quality contact lenses and solutions, but also with prompt processing times. By cutting out the middle man, we can deliver your item to you in the shortest time span possible -- NATIONWIDE ALL OVER THE PHILIPPINES.

Metro Manila: 1-3 business days
Luzon: 3-5 business days
Visayas / Mindanao: 5-10 business days
Pre-order / Prescription Glasses (nationwide): 10-15 business days

Once your order is placed, you will receive and email confirmation stating the following details above. In addition, once the item is dispatched to our third party courier, you will receive an email and text with a tracking number and URL showing that your item in on the way. Our third party courier will send a following text message on the same day your item will be deliver for advanced notice to arrival to your home. Your are notified every step of the way with Vision Express.

If your deliver was incomplete or we have questions about your order, you can contact us at hello@visionexpress.ph. We will reply as swiftly as possible to address your issue. We are working with our delivery provider to fulfill our orders and due to high demand in deliveries nationwide, we added a buffer of 1 day to allow any circumstances. We appreciate your patience.

Please contact us immediately at hello@visionexpress.ph before we dispatch your order if you need to change anything on your contact information. Don’t forget to double check your information before checking out.