Shopping for eyewear and eye‑care essentials at Vision Express is quick and hassle‑free.

Browse through our collections on the website and add your picks to the card. Proceed to checkout, enter your details, and choose your preferred payment method. Once your order is placed, you’ll receive a confirmation email with your order summary.

Easy!

On the product page of your chosen eyeglasses, click “Select Lenses.” Choose between Single Vision, or No Prescription, then browse the available lens options with their descriptions and additional pricing.

To upload your prescription, click “Choose File.” Please ensure your prescription is accurate, complete, issued within the last one (1) year, and prescribed by a licensed Optometrist.

Once uploaded, click “Proceed,” review your selections, and add to cart.

If you don’t have a prescription yet, you may book an eye exam at any of our stores nationwide. Schedule your appointment here: https://visionexpress.ph/products/book-eye-exam

Please select the power for your first lens, then click ADD TO CART. Do the same for the second lens.

Once both powers have been added, click VIEW CART and confirm that both graded contact lenses are listed. After reviewing, you may proceed to CHECK OUT.

Vision Express is home to a wide range of global luxury eyewear brands, including Ray-Ban, Prada, Armani, Bvlgari, and more. We also offer the world’s leading lens innovations from Shamir, Tokai, and Opulens—fully customized and tailored to match your lifestyle, whether for everyday use, work, or play.

Only our Customer Service Officers are authorized to edit an order. If your order has not yet been shipped and paid, you can email us at hello@visionexpress.ph and provide the ff. information:

Name
Order #
Date of Purchase
Item to change/remove

For prescription glasses, there may be cost implications on the lenses if the order has already been prepared by our doctors. Contact us immediately and we’ll try to accommodate your request as much as possible.

We would like to hear from you! Please email us at hello@visionexpress.ph and provide the ff. information:

Complete Name
Email Address
Mobile Number
Order #
Payment Method
Reason for cancellation

If the order has already been dispatched to our third party logistics, we can no longer accommodate your request.

We accept debit cards and all major credit cards (straight payment only). You can also pay using popular e-wallets such as GCash, Maya, and ShopeePay, or choose Cash on Delivery for added convenience.

We do offer Billease via Paymongo

If you have received products which you did not order or a damaged/defective product, please do not remove any tag or take out the product from the original packaging. We would recommend you to reach out our Customer Service Team via email at hello@visionexpress.ph or via mobile +63 917 841 4644 and let the representative know the details of your order:

Name
Order #
Product:
Date of Receipt:

Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

Products valid for returns, refunds, or exchanges are only those received with defect or damage.

Products that are defective, damaged, or expired can be refunded, returned, or exchanged within 30 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.

Eyewear and accessories must be unused and in their original purchase condition – complete with packaging and tags attached. Contact lenses must have the original packaging and, box unopened and sealed.

If you received a damaged or defective item, please email us at hello@visionexpress.ph with a photo of the item and your delivery receipt so our team can help you out.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

You can return your online order within 30 days of receiving your order. Please follow the following steps:

1. Our Customer Service Team will advice the postal return details of the product to you.
2. Please secure the package with its complete inclusions while we arrange the courier services for you.

Your refund will be processed as soon as the product you have returned is inspected by our Quality Assurance Team and is confirmed that it fits within our returns policy. This quality check can take up to 5 business days, though generally less.

Once the return has been approved by the Quality Assurance Team, it would take 15-20 business days for the refund to be made to your payment services provider (for example your credit card supplier).

Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. Generally, there will be a longer processing time for refunds if you made payment via Cash on Delivery.

If you made payments via Cash on Delivery, our Customer Service Officers will be asking for bank details that are needed. It is important to ensure full and accurate bank account details (exact account name, bank name, and account number) will be provided to avoid any unnecessary delays due to incorrect information. If you do not have a bank account, we will not be able to process a direct refund. You will receive a voucher of the refund value for your next online purchase instead, terms and conditions apply.

For further information and especially if you do not receive your refund within 30 business days, please feel free to reach out our Customer Service Team via Facebook Messenger, at hello@visionexpress.ph or at +63 917 841 4644 and let the advisor know the details of your order and about your open question.

Before we can start processing your refund/replacement, we need to make sure that your returned products meet our return conditions.

We will refund full purchase price of the relevant product(s) returned to us EXCLUDING shipping charges (if any). We may refund shipping costs only for some return cases, example – Vision Express delivered the wrong item, item damage due to production process.

At Vision Express, we do our best to ensure that your optical essentials are delivered promptly.

Your vision and your business is important to us. With our partner third-party services, and expert back-end professional staff, we can provide you not only with high quality contact lenses and solutions, but also with prompt processing times. By cutting out the middle man, we can deliver your item to you in the shortest time span possible -- NATIONWIDE ALL OVER THE PHILIPPINES.

Metro Manila: PHP 60.00
Luzon / Visayas: PHP 100.00
Mindanao: PHP 150.00

Delivery lead time are as follows:
Metro Manila: 1-3 business days
Luzon: 5-7 business days
Visayas / Mindanao: 7-10 business days

Please visit https://track.consegnialogistics.com/ and input your order number as your Tracking Number e.g. VEX12345. Our third party courier will send a notification once out for delivery for advanced notice to arrival to your home.

If your delivery was incomplete or have questions about your order, you can contact us at hello@visionexpress.ph. We will reply as swiftly as possible to address your issue. We are working with our delivery provider to fulfill our orders and due to high demand in deliveries nationwide, we added a buffer of 1 day to allow any circumstances. We appreciate your patience.

Please contact us immediately at hello@visionexpress.ph before we dispatch your order if you need to change anything on your contact information. Don’t forget to double check your information before checking out. Once dispatched to our third party courier, additional shipping fee will be applied for any change of delivery address.