I ordered online to not go to a store anymore since the branch nearest me was still far from where i live, so i thought that it will be less hassle, if i order online since i am very busy as well but to my disappointment, when I received the glasses, its frame was not in a good shape, it was deformed and unaligned so I emailed right away and they told me that I had to go to a vision express branch nearest me to get it fix, free of charge (of course, it should be). Which I was trying to avoid in the first place, right?, that is why I ordered online, it was such a hassle for me. I don’t know what happened because its case was a very hard case so I am not sure how it became deformed and unaligned. I am very disappointed and unhappy. It was a almost 10k glasses and I wasn’t expecting any of these. When i got to the vision express branch, i was told that since i bought it online that i had to sign a waiver and i did. Gladly it was fixed but still not happy with my experience. I will never buy from your store again definitely. It was a very bad experience.