Shopping for eyewear and eye care necessities at visionexpress.ph is made easy and hassle-free!

On the product page of your desired pair of eyeglasses, click on the "Select Lenses" button.

Please choose your first power and click ADD TO CART, then click your second power and click ADD TO CART.

Vision Express is the Home to various global luxury eyewear labels like Ray-Ban, Prada, Armani, Bvlgari, and so on.

Only our Customer Service officers are authorized to edit an order.

We would like to hear from you! Please email us at hello@visionexpress.ph and provide the ff. information:

Our top priority is to provide our customers with the most convenient online shopping experience with a variety of payment options: Cash on delivery, debit cards, credit cards, Gcash, etc.

If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to call our Customer Service team at +63 917 833 1378 and let the representative know the details of your package.

Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

Products valid for returns, refunds, or exchanges are only those received with defect or damage.

Products that are defective, damaged, or expired can be refunded, returned, or exchanged within 30 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.

Eyewear and accessories must be unused and in their original purchase condition – complete with packaging and tags attached. Contact lenses must have the original packaging and, box unopened and sealed.

If you received a damaged or defective item, please email us at hello@visionexpress.ph with a photo of the item and your delivery receipt so our team can help you out.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

You can return your online order within 30 days of receiving your order. Please follow the following steps:

1. Provide our Customer Service team your order details and reason for returns.
2. Schedule your return through a courier or proceed to the nearest post office to post back your returns.
3. Take note of the tracking number stated on the shipping label provided by the postal service as reference.

Your refund will be processed as soon as the product you have returned is inspected by our Quality Assurance Team and is confirmed that it fits within our returns policy. This quality check can take up to 10 business days, though generally less.

Once the return has been approved by the Quality Assurance Team, it would take 10-20 days for the refund to be made to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. Generally, there will be a longer processing time for refunds if you made payment via Cash on Delivery.

If you made payments via Cash on Delivery, a secured refund form will be sent to you by our customer service agents where bank details are needed. It is important to ensure full and accurate bank account details (exact account name, bank name, and account number) will be provided to avoid any unnecessary delays due to incorrect information. If you do not have a bank account, we will not be able to process a direct refund. You will receive a voucher of the refund value for your next online purchase instead, terms and conditions apply.

For further information and especially if you do not receive your refund within 30 business days, please feel free to call our on customer service team at +63 917 841 4644 and let the advisor know the details of your order and about your open question.

Before we can start processing your refund/replacement, we need to make sure that your returned products meet our return conditions.

We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). We may refund shipping costs only for some return cases, example – Vision Express delivered the wrong item, item damage due to production process.

At Vision Express, we do our best to ensure that your optical essentials are delivered promptly.

Your vision and your business is important to us. With our partner third-party services, and expert back-end professional staff, we can provide you not only with high quality contact lenses and solutions, but also with prompt processing times. By cutting out the middle man, we can deliver your item to you in the shortest time span possible -- NATIONWIDE ALL OVER THE PHILIPPINES.

Metro Manila: 1-3 business days
Luzon: 3-5 business days
Visayas / Mindanao: 5-10 business days
Pre-order / Prescription Glasses (nationwide): 10-15 business days

Once your order is placed, you will receive and email confirmation stating the following details above. In addition, once the item is dispatched to our third party courier, you will receive an email and text with a tracking number and URL showing that your item in on the way. Our third party courier will send a following text message on the same day your item will be deliver for advanced notice to arrival to your home. Your are notified every step of the way with Vision Express.

If your deliver was incomplete or we have questions about your order, you can contact us at hello@visionexpress.ph. We will reply as swiftly as possible to address your issue. We are working with our delivery provider to fulfill our orders and due to high demand in deliveries nationwide, we added a buffer of 1 day to allow any circumstances. We appreciate your patience.

Please contact us immediately at hello@visionexpress.ph before we dispatch your order if you need to change anything on your contact information. Don’t forget to double check your information before checking out.

For confirmation on readiness of your eye wear, we suggest to call our store prior. Complete store contact details can be viewed at the branch locator page.

We have wide range of frames you may choose from. As for lenses, options and actual price will be given to you by the doctor upon assessment as it depend on the need of your eyes. To give you an idea, please see some lens price points below.

We have Opulens for Single Vision wearers. Please see below price reference:

• 1.5 Hard Multi-Coated - Php 1,290
• 1.6 Aspheric Hard Multi-Coated - Php 1,990
• 1.6 Blue Coat - Php 2,490
• 1.6 Lutina Aspheric - Php 3,990

We also have Tokai (World's thinnest lens). Please see below price reference:

• 1.76 Tokai (World's thinnest lens) - Php 8,990 (price may vary beyond sphere of -10.0)

Shamir Lenses

1. Progressive Lenses - from Php 9,990 to Php 65,990 (1.50 to 1.74 index)
2. Single Vision Lenses - from Php 6,990 to Php 42,990 (1.50 to 1.74 index)

You may also want to take advantage of our exciting Buy 1 Get 1 promo - 2 pairs of frames and lenses for the price of 1 for as low as Php 2,990.

Products that are defective, damaged, or expired can be refunded, returned, or exchanged within 30 days upon purchase.

Other benefits that you can enjoy for 1 year upon purchasing your eyewear:

• Free replacement of nose pads & screws
• Free custom fitting and adjustment
• Free ultrasonic cleaning services

We suggest that you visit any of our stores nationwide so the doctor and lab technician may assess if it's repairable. To see our list of stores, please visit our branch locator page.

We do not have Ray-Ban spare parts in Vision Express. You may head down to any of our store branches and have your sunglasses assess by the doctor and lab technician. We have generic screws and spare parts; although, we cannot guarantee that it would fit your eyewear. To see our list of stores, please visit our branch locator page.

To see our list of Vision Express stores nationwide, please visit our branch locator page.

Our customer service is available during office hours (Monday to Friday 8:00am to 4:30pm.) Our advisors will be happy to assist you.

From prescription and product inquiries, we are here to help you find exactly what you need. You may call our Customer Service team at +63 917 841 4644 or email hello@visionexpress.ph.

You can also chat with our advisors through Facebook Messenger. CHAT NOW

You can book your FREE and advanced eye exam here. Select your preferred location under “In-Store Eye Exam”.

It is absolutely free. Our mission is Vision and we aim to provide every single Filipino with FREE eye check-up. We will accommodate as many as we can on a daily basis in all our stores nationwide - while following safety protocols. Book your customized and advanced eye exam here.

Aside from the state-of-the-art vision technology, our digital eye exam gives you the most advanced and precise eye care experience. It provides a digital fingerprint of your eye and measures optical characteristics, pinpointing even the smallest changes that can occur over time.

Experience an eye care journey like never before with quality service, advanced digital eye exams, stylish frames, and a wide range of vision solutions for all ages. Schedule your customized and advanced eye exam here.

Our advanced and customized eye exam in stores usually take 30 minutes.

Buying glasses online at VisionExpress.ph is an easy, hassle-free experience, and the benefits are huge. When you buy glasses online, you can choose from thousands of styles, you’ll save hundreds of dollars on high-quality glasses and sunglasses and you’ll get them right at your doorstep. It’s very common for first-time customers to ask themselves ‘How do I buy glasses online?’. This article will give you the big picture of how your initial journey will be. Follow these few simple steps and you’ll become an expert shopper the first time around: