Shopping for eyewear and eye care necessities at visionexpress.ph is made easy and hassle-free!
How Can We Help You?
Here are a few of the questions we get the most. If you don’t see what’s
on your mind, reach out to us anytime on the phone or email.
You can also browse the topics below to find what you are looking for.
ORDER AND PRODUCTS ISSUES
How do I order from your online store?
How can I order eyeglasses with prescription?
On the product page of your desired pair of eyeglasses, click on the "Select Lenses" button.
How do I order 2 contact lenses with different power/grades?
Please choose your first power and click ADD TO CART, then click your second power and click ADD TO CART.
Vision Express is the Home to various global luxury eyewear labels like Ray-Ban, Prada, Armani, Bvlgari, and so on.
How can I edit my order?
Only our Customer Service officers are authorized to edit an order.
How can I cancel my order?
We would like to hear from you! Please email us at firstname.lastname@example.org and provide the ff. information:
What are the available payment methods?
Our top priority is to provide our customers with the most convenient online shopping experience with a variety of payment options: Cash on delivery, debit cards, credit cards, Gcash, etc.
RETURNS AND REFUNDS
What should I do if my product arrives damaged or defective, or isn't what I ordered?
If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging. We would recommend you to call our Customer Service team at +63 917 833 1378 and let the representative know the details of your package.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
How will I know if my item is qualified for return?
Products valid for returns, refunds, or exchanges are only those received with defect or damage.
Products that are defective, damaged, or expired can be refunded, returned, or exchanged within 30 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
Eyewear and accessories must be unused and in their original purchase condition – complete with packaging and tags attached. Contact lenses must have the original packaging and, box unopened and sealed.
If you received a damaged or defective item, please email us at email@example.com with a photo of the item and your delivery receipt so our team can help you out.
Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
My item is accepted for return and refund, what is my next step?
You can return your online order within 30 days of receiving your order. Please follow the following steps:
- Provide our Customer Service team your order details and reason for returns.
- Schedule your return through a courier or proceed to the nearest post office to post back your returns.
- Take note of the tracking number stated on the shipping label provided by the postal service as reference.
When will I get my refund?
Your refund will be processed as soon as the product you have returned is inspected by our Quality Assurance Team and is confirmed that it fits within our returns policy. This quality check can take up to 10 business days, though generally less.
Once the return has been approved by the Quality Assurance Team, it would take 10-20 days for the refund to be made to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. Generally, there will be a longer processing time for refunds if you made payment via Cash on Delivery.
If you made payments via Cash on Delivery, a secured refund form will be sent to you by our customer service agents where bank details are needed. It is important to ensure full and accurate bank account details (exact account name, bank name, and account number) will be provided to avoid any unnecessary delays due to incorrect information. If you do not have a bank account, we will not be able to process a direct refund. You will receive a voucher of the refund value for your next online purchase instead, terms and conditions apply.
For further information and especially if you do not receive your refund within 30 business days, please feel free to call our on customer service team at +63 917 841 4644 and let the advisor know the details of your order and about your open question.
Why do I have to wait for Vision Express to receive my returned product(s) before I can get a refund/replacement?
Before we can start processing your refund/replacement, we need to make sure that your returned products meet our return conditions.
Will you refund my shipping / delivery costs if I return my order?
We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). We may refund shipping costs only for some return cases, example – Vision Express delivered the wrong item, item damage due to production process.
I have already received my order and I changed my mind. Can I have my item replaced?
100% satisfaction guaranteed. That's our promise. If the item is not damaged but you're not completely happy within the first 30 days, just let us know. We'll do whatever it takes to make it right. We can replace it with an item with the same or higher price (additional cost may incur for the shipping fee and if the item chosen is at a higher price).
SHIPPING AND DELIVERY
How do you ship orders?
At Vision Express, we do our best to ensure that your optical essentials are delivered promptly.
Your vision and your business is important to us. With our partner third-party services, and expert back-end professional staff, we can provide you not only with high quality contact lenses and solutions, but also with prompt processing times. By cutting out the middle man, we can deliver your item to you in the shortest time span possible -- NATIONWIDE ALL OVER THE PHILIPPINES.
How much are your delivery / shipping rates?
Metro Manila: PHP 60.00
Luzon / Visayas: PHP 100.00
Mindanao: PHP 150.00
Same day delivery (within Metro Manila only): PHP 250.00
How long is the delivery lead time?
Metro Manila: 1-3 business days
Luzon: 3-5 business days
Visayas / Mindanao: 5-10 business days
Pre-order / Prescription Glasses (nationwide): 10-15 business days
How will I know if my order has been shipped? How can I track my order?
Once your order is placed, you will receive and email confirmation stating the following details above. In addition, once the item is dispatched to our third party courier, you will receive an email and text with a tracking number and URL showing that your item in on the way. Our third party courier will send a following text message on the same day your item will be deliver for advanced notice to arrival to your home. Your are notified every step of the way with Vision Express.
If your deliver was incomplete or we have questions about your order, you can contact us at firstname.lastname@example.org. We will reply as swiftly as possible to address your issue. We are working with our delivery provider to fulfill our orders and due to high demand in deliveries nationwide, we added a buffer of 1 day to allow any circumstances. We appreciate your patience.
Can I still change my shipping address after payment?
Please contact us immediately at email@example.com before we dispatch your order if you need to change anything on your contact information. Don’t forget to double check your information before checking out.
ORDER AND PRODUCTS ISSUES
I have a pending order from the physical stores?
For confirmation on readiness of your eye wear, we suggest to call our store prior. Complete store contact details can be viewed at the branch locator page.
Frames and lenses for physical stores
We have wide range of frames you may choose from. As for lenses, options and actual price will be given to you by the doctor upon assessment as it depend on the need of your eyes. To give you an idea, please see some lens price points below.
We have Opulens for Single Vision wearers. Please see below price reference:
- 1.5 Hard Multi-Coated - Php 1,290
- 1.6 Aspheric Hard Multi-Coated - Php 1,990
- 1.6 Blue Coat - Php 2,490
- 1.6 Lutina Aspheric - Php 3,990
We also have Tokai (World's thinnest lens). Please see below price reference:
- 1.76 Tokai (World's thinnest lens) - Php 8,990 (price may vary beyond sphere of -10.0)
- Progressive Lenses - from Php 9,990 to Php 65,990 (1.50 to 1.74 index)
- Single Vision Lenses - from Php 6,990 to Php 42,990 (1.50 to 1.74 index)
You may also want to take advantage of our exciting Buy 1 Get 1 promo - 2 pairs of frames and lenses for the price of 1 for as low as Php 2,990.
What is your warranty policy?
Products that are defective, damaged, or expired can be refunded, returned, or exchanged within 30 days upon purchase.
Other benefits that you can enjoy for 1 year upon purchasing your eyewear:
- Free replacement of nose pads & screws
- Free custom fitting and adjustment
- Free ultrasonic cleaning services
Do you repair glasses?
We suggest that you visit any of our stores nationwide so the doctor and lab technician may assess if it's repairable. To see our list of stores, please visit our branch locator page.
Ray-Ban spare parts
We do not have Ray-Ban spare parts in Vision Express. You may head down to any of our store branches and have your sunglasses assess by the doctor and lab technician. We have generic screws and spare parts; although, we cannot guarantee that it would fit your eyewear. To see our list of stores, please visit our branch locator page.
Where are your stores located?
To see our list of Vision Express stores nationwide, please visit our branch locator page.
When is your customer service available?
Our customer service is available during office hours (Monday to Friday 8:00am to 4:30pm.) Our advisors will be happy to assist you.
IN-STORE EYE EXAM
How can I book an eye exam appointment?
You can book your FREE and advanced eye exam here. Select your preferred location under “In-Store Eye Exam”.
How much does your Eye Exam cost?
It is absolutely free. Our mission is Vision and we aim to provide every single Filipino with FREE eye check-up. We will accommodate as many as we can on a daily basis in all our stores nationwide - while following safety protocols. Book your customized and advanced eye exam here.
What makes your eye exam different from others?
Aside from the state-of-the-art vision technology, our digital eye exam gives you the most advanced and precise eye care experience. It provides a digital fingerprint of your eye and measures optical characteristics, pinpointing even the smallest changes that can occur over time.
Experience an eye care journey like never before with quality service, advanced digital eye exams, stylish frames, and a wide range of vision solutions for all ages. Schedule your customized and advanced eye exam here.
How long does your eye exam in stores take?
Our advanced and customized eye exam in stores usually take 30 minutes.
BUY GLASSES ONLINE
How to Buy Glasses Online
Buying glasses online at VisionExpress.ph is an easy, hassle-free experience, and the benefits are huge. When you buy glasses online, you can choose from thousands of styles, you’ll save hundreds of dollars on high-quality glasses and sunglasses and you’ll get them right at your doorstep. It’s very common for first-time customers to ask themselves ‘How do I buy glasses online?’. This article will give you the big picture of how your initial journey will be. Follow these few simple steps and you’ll become an expert shopper the first time around:
- Shape: Whether its rectangular, aviator, round or cat-eye, choose something to compliment your style and features.
- Size: Unless you’re going for oversized frames or something super snug for fashion reasons, it’s always recommended to choose a frame that will fit you well. If you have an old, comfortable pair, look at the measurements on the temple arm as guidelines.
- Tip: How to buy glasses online that fit? If you’re not sure what works for you, use the Virtual Mirror to try on frames until you find the perfect one. Our Virtual Mirror will ask you to upload your picture so we can show you online how any frame you choose will look on your face.
- Color: This comes down to your personal taste. Most frames have several color options, so you’re never “stuck” with just one choice.
- Brands & Trends: Whatever your budget is, buying Ray-Ban glasses online always costs less at VisionExpress.ph than at a brick-and-mortar store. We cut out the middle-man to offer you a huge variety of designer brands at prices you’ll love. The same goes for other designer brands like Oakley, Persol or the latest Muse x Hilary Duff collection. If designer names are what you’re looking for, we’re definitely the place for you.
- Prescription or Non-Prescription:
- Prescription type:
- Coating & Customization:
GLASSES FOR YOUR FACE SHAPE
How to Choose Glasses for Your Face Shape
Have you ever wondered how to buy glasses online that compliment your face shape? When shopping online for a new pair of glasses you want to find a frame that compliments your features. Today, you can easily shop for glasses online choosing from 1000’s of styles and at more affordable prices than at a brick-and-mortar store.
To make the right choice when you have a huge variety of styles to choose from, it’s good to know three things: What’s your face shape, what styles work with this shape and maybe more importantly, what styles are big no-no’s.
What is Your Face Shape?
People with oval faces are in luck - pretty much any frame style will suit them. With a jawline that’s slightly narrower than the forehead, complemented by high, angled cheekbones. This face shape is proportional and versatile when it comes to picking glasses, but we do recommend rectangular or cat-eye frames to truly shine.
With a square face that usually has a broad forehead and strong jawline, you want to choose frames that soften the features and elongate the face shape. The best way to do that? You won’t go wrong with round or oval frames, while you should try and avoid angular and rectangular styles.
The heart-shaped face usually means a broad forehead and wide cheekbones that narrow down to a small chin. A lot of styles, especially oval & cat-eye with a wide nose bridge work well here; rimless glasses and heart-shaped faces are a match made in heaven. Try to avoid aviators and dominant browlines.
Round faces are relatively short, have (surprise surprise) a rounded chin, full cheeks and a wide forehead. Sharper angles are needed to compliment this face shape. We recommend rectangular and square frames, the narrower the better, to help elongate the face and add a complimenting contrast. Stay away from rounder or oversized styles.
Oblong faces are longer than they are wide, and have long, straight and relatively thin cheek lines. As with other face shapes, the way to compliment an oblong face is by contrasting its features. Wide aviators or square frames will do just that. Look to avoid narrow, rectangular frames that make your face seem even longer.
The diamond face shape is narrow at the jaw and eyeline, complemented by high & broad cheekbones. The best styles to offset these features have prominent browlines. Semi-rimless frames and curvy cat-eyes are recommended. Try avoiding narrow frames that draw too much attention to the narrow eyeline.
We hope this article helps you find your start line when shopping for your next pair of glasses online. But don’t forget - You look best in what makes you feel best. Don’t be afraid to go bold and break these rules. Trend-setters have done that for hundreds of years and you could be the next!